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frequently asked questions

how do I place an order via this website?

an order can be made on the website by following the steps as provided in the web shop. When the products are ordered you will receive a summary of your order. upon confirmation of the order, a payment in cash is requested. the payment means the acceptation of these terms and conditions of sale.

which payment methods can I use?

we accept MasterCard, Visa, Maestro, Bancontact, Mistercash, KBC, CBC, ING homepay, Belfius Directnet and iDeal.

how can I change or even cancel my order?

your order is complete and the contract between us is final once we confirm your order by mail and regarding your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. however, if you are based in the EU under the Consumer Protection Distance Selling Regulations 2000 (DSRs), you have the right to cancel your order with us, without penalty and without specifying the reason, provided you give us written notice within 14 (fourteen) days of receipt of the product(s).

how do I know when my order will arrive at my doorstep?

after payment, the order is prepared in order to be delivered. you will receive a confirmation of your order per e-mail and is informed of the shipping and delivery modalities.

what if I’m not home?

if the courier does not find anyone at the indicated address, they will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, our customer service will contact you directly by email.

what about shipping costs? 

to offer you the best service and ensure fast deliveries we have chosen to work with DPD for accessories and cutlery and DACHSER for furniture, carpets and lighting. shipping rates are fixed per destination. your rate will be automatically calculated upon order confirmation (before payment) by entering the shipping destination.

my order appears to do damaged. what do I do?

all items are quality controlled and checked for any defaults before they are dispatched and delivered to customers. should you receive an item that is not in perfect condition please contact us immediately.

i’ve received the wrong product. what now?

if the order is not delivered or in case of non-conformity of the product(s) delivered, you have 15 days as from order confirmation to inform valerie_objects in writing. Beyond those 15 days, the order will be considered as delivered and accepted by you and no exchange or reimbursement may take place.

how do I return an order? 

for the full procedure, please read paragraph 7 of our shipping & returns document. you can find it here.

i have problems with my order. who can I ask for help? 

we are there for you if you need any help. see for our contact details here.

are there also valerie-objects shops in real life?

please consult our store locator for a retailer near you.